011 44 1793 596931
BT Group/Customer service

How can I speak to someone at BT?

Make sure you’re at home and near your computer when you call.

1. From a UK landline, call: 0800 800 150 – free from UK landlines, mobile costs may vary.
2. From outside of the UK, call: +44 179 359 6931.
3. From a landline: 0800 800 150.
4. From outside of the UK: +44 179 3596931.
5. From a landline: 0800 443 311.

How do I report a fault on a BT line?

Text PHONE to 61998 (charge may apply at your standard rate).

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

How do I contact BT urgently?

0800 800 150, free of charge, 24 hours a day.

How do I contact BT about my bill?

If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills.

How do I report a problem with phone line?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

How do I report a phone line down?

To report any of the following, please call us on 0800 023 2023 (option 1):

1. Damaged underground cables (typically caused by mechanical diggers in built-up areas)
2. Loose cables or cables dangling from telephone poles.
3. Damaged green cabinets or cabinets with open doors.
4. Damaged telephone poles.

How do I get free BT WIFI?

We’ll nudge you to download the BT Wi-fi app when you join BT Mobile. Or you can find it yourself in your app store. It’s available for iPhone, iPad and Android. The app gets you online in a flash, for free, without eating into your data allowance.

How do I resolve technical issues with my BT phone line?

Your technical issues regarding your phone lines can be resolved by calling at BT helpline number free 0800 800 151. If you have technical issues regarding BT broadband or TV or sport services, you need to call BT helpline broadband free number 0800 111 4567 .

How do I get help with BT Broadband?

If you have technical issues regarding BT broadband or TV or sport services, you need to call BT helpline broadband free number 0800 111 4567. How can I cancel BT services? If you wish to cancel BT landline, phone, broadband, TV, mobile or sport services, you need to call BT services cancellation number 0800 783 1401.

How do I Cancel my BT landline?

If you wish to cancel BT landline, phone, broadband, TV, mobile or sport services, you need to call BT services cancellation number 0800 783 1401. However, if the customer has died and the customer care team of BT services need to inform, you need to call BT help number 0800 169 1663.

What is the alternate number for BT 24 hour line free?

The alternate number is BT 24 hour automated line free 0800 085 2819. How can I deal with faults related to my phone line? Your technical issues regarding your phone lines can be resolved by calling at BT helpline number free 0800 800 151.