When can you get a refund for a delayed train?
Isabella Browning How much money can you reclaim for delayed trains?
| Length of delay | Refund amount single ticket | Refund amount return ticket |
|---|---|---|
| 15–29 minutes | 25%* | 12.5%* |
| 30–59 minutes | 50% | 25% |
| 60–119 minutes | 100% | 50% |
| 120 minutes+ | 100% | 100% |
How long does it take for delay repay?
How to claim Delay Repay. You need to apply for compensation online or by post within 28 days of your delayed journey. We’ll respond to your claim within 20 working days, however unless there has been a period of disruption you should hear back from us within 5 days.
How long does a Thameslink refund take?
You should get your money back within 10 working days. All refunds have to be given back to you in the same way that you paid. If you bought your ticket using a debit or credit card, a member of the refunds team will phone you to process the refund.
How much compensation will I get for delayed train?
If your delay is between 30-59 minutes, normally compensation is 25% of the full fare, over 60 minutes that goes up to 50%, and if the delay is 120 minutes or more you could get 100% of the return ticket fare back. Season tickets – so tickets for travel over a month or longer – are different again.
How do I claim my Thameslink refund?
If you have a paper ticket purchased at one of our stations or through our website, you can apply at the ticket office, or use our online paper ticket refund form. If your season ticket is on your Smartcard, login to your online account, and follow the prompts on the “Manage my tickets / Refund” section.
How can I file TDR in IRCTC app?
TDR Filing Details:
- Login to your IRCTC Account.
- Click to Booked Ticket History.
- List of tickets where date of Journey has elapsed.
- Select PNR for which TDR is to be filed and click “File TDR” Button.
- Select the passenger name from the ticket details for claiming TDR refund.
Can I claim delay repay compensation on Thameslink?
Your questions about claiming Delay Repay compensation on Thameslink answered here… What is delay repay? Delay repay is a national compensation scheme that most train operating companies have in place. You can claim compensation if you’re delayed by 15minutes or more (including cancellations) when you travel with us.
What is delaydelay repay?
Delay repay is a national compensation scheme that most train operating companies have in place. You can claim compensation if you’re delayed by 15minutes or more (including cancellations) when you travel with us. You can claim compensation using the online form.
How do I claim for delay repay on my Key smartcard?
We therefore advise Key Smartcard customers to make manual Delay Repay claims online. You may also be entitled to claim enhanced compensation – find out how to apply here. Touch in and out at the beginning and end of your journey using your Key Smartcard.
Will the auto delay repay system work with multiple tickets?
Auto Delay Repay works for al ticket types available on the Key Smartcard including keyGo. I travel using a combination of tickets (more than one ticket) on my Key Smartcard, will the auto Delay Repay system work? If the delayed journey is covered by one ticket on your Key Smartcard you will receive Auto Delay Repay.
