Turn around the drive and locate the “Reset” button on the back panel of the unit. It is a recessed button inside a small hole.

How do I get my computer to recognize my Western Digital external hard drive?

Locate and right-click on your WD drive and click Change Drive Letter and Paths…. Click Change. Then select from the drop-down menu to assign a letter and click OK. Restart your computer and check if your WD external hard drive not recognized problem has been solved.

Why did my WD Passport stopped working?

Applies to: Fix WD passport external hard drive not showing up due to file system error or bad sectors. If the system files are corrupted or the WD device contains bad sectors, Windows disk management may detect it as “*Others” or RAW. Your computer may not even able to detect it from File Explorer.

Can you reset WD Passport?

No, resetting or updating the firmware does not wipe all the data. On the Admin tab of the Dashboard, under “Restore Factory Settings” section, there are two options, “System Only” and “System and Disk”. The second option DOES wipe all the data on the MPW, so be careful with that one.

Why is my WD passport ultra external hard drive not recognized?

There is a lot of reasons that will cause your external hard drive not showing up or not detected on Windows PC. Check the following list, you may find the exact cause that makes your WD Passport Ultra external not recognized error: 1. A faulty USB port/cable, or a damaged USB hub on PC 2. No drive letter is assigned to WD Passport drive 3.

Why is my WD passport not showing up in File Explorer?

If your WD displays as “New Volume” with no drive letter in Disk Management, it won’t show up in File Explorer. Don’t worry. You can change or add a new drive letter so to make WD passport detectable and accessible again in Windows PC:

How to uninstall/reinstall USB controllers on WD my passport?

Uninstall/Reinstall USB controllers on WD My Passport drive. Step 1. Right-click on the Windows icon at the left corner and select Device Manager. Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select Uninstall device.

What to do when WD external hard drive is not working?

When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don’t worry. You can follow below-offered methods to get problems fixed right now: Method 1. Update WD external hard drive driver to make it work